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BA~05 - Care for Customers

Duration: ± 3 hours | Course Code: BA~05 | Cost From: R300 ($ 20) per person

Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products.

Good customer service is of vital importance for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business.

Perhaps you're an accountant, serving the employees by producing their pay slips and keeping the company running. Or maybe you're a company owner, serving your staff and your customers.Possibly you are working for a tourism Operator, and working with and guiding tourists around your area.

This short course consists of one Module, and will look at all types of customers and how we can serve them better and improve ourselves in the process.


Objectives

  • State what customer service means in relation to all your customers, both internal and external
  • Recognize how your attitude affects customer service
  • Identify your customers' needs
  • Use outstanding customer service to generate return business
  • Build good will through in-person customer service
  • Provide outstanding customer service over the phone
  • Connect with customers through online tools
  • Deal with difficult customers

Target Audience

All employees and managers of a company, operation, establishment or group of people

Learning Outcomes

Upon completion of this course you will know those factors that are important in customer service and to develop a customer-friendly approach. You will know what customer service means to a business. You will be aware of what to do and not to do when dealing with customers, and the benefits of providing a good customer service.

Scope & Requirements

Learners must be fluent in English - reading, writing and speaking. Access to internet is essential and their own e-mail address.

Cost

R 300 per person
$ 20 per person for international students
Group discounts available on request

Note

All Material is subject to Copyright. A Certificate of Completion will be sent to those who complete the course.

Duration: ± 3 hours
Course Code: BA~05

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About Comet Training

Comet Training is a trading name for The Penny Ferry (Pty) Ltd, a limited liability company established in 1996. The Penny Ferry has been involved in hands-on training and e-learning for many years, specializing in the Marine, Environmental, Tourism, Industrial, Health and Technical markets. Through close associations with other organizations, Comet Training was established to better promote a suite of e-learning applications to the global markets.