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HomeCourse CategoriesBusiness and Administration02: Business Ethics (Ethics in the Workplace)

BA~01 - Communication Skills - Verbal Communication

Duration: ± 2 days | Course Code: BA~01 | Cost From: R 250 ($15) per person

When dealing with people, whether it is those you know, such as work colleagues, or complete strangers such as hotel or tour group guests, suppliers, customers and associates, it is important to communicate correctly.

Verbal Communication is a skill. It is the most important initial establishment of a working relationship, and leads to harmony and peace in the workplace. Misunderstandings and barriers to communication waste time, effort and therefore money. Poor communication can be disruptive, annoying, and often leads to distress and misunderstandings, and eventually to lost customers and business.

Verbal communication is all about speaking correctly, using the right terminology and showing the correct body language and facial expressions. Verbal communication over the telephone is equally important, and besides the content of what is being said, conveys to the person on the other end, information about them, the business and the experience - all of which can be good, or equally harmful.

This module consists of a Presentation and Module Notes, together with some Practical assignments and quiz that need to be completed before the Learner can be considered competent in the subject.


Objectives

To be able to interact with associates, peers, colleagues, suppliers, customers and visitors through both face to face as well as telephonic communication, in various contexts and situations, and for a variety of reasons.

Target Audience

Tourists, visitors, colleagues, staff, peers, suppliers and customers

Learning Outcomes

To have sufficient knowledge and understanding of Verbal Communication to be able to:

  • Explain the importance of being able to communicate effectively (with internal and external customers, if applicable)
  • Speak clearly and audibly when communicating face-to-face, internally, externally or telephonically
  • Describe the various ways of communicating in a particular context with suppliers, customers and/or colleagues, and explain why they are appropriate
  • Engage in a conversation until it's logical conclusion
  • Suggest ways to improve verbal communication within their own organisation, department or group

Scope & Requirements

The Learning is self-taught and followed by self-assessment through a Quiz and Practical Assignments. Computer access to the internet is therefore essential.

A formal Assessment of the Learner is required before a certificate of Competency is issued.

Cost

R 250 per person
$ 15 per person for international students
Group discounts available on request
 

Note

All Material is subject to Copyright. A Certificate of Completion will be sent to those who complete the course.

Duration: ± 2 days
Course Code: BA~01

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About Comet Training

Comet Training is a trading name for The Penny Ferry (Pty) Ltd, a limited liability company established in 1996. The Penny Ferry has been involved in hands-on training and e-learning for many years, specializing in the Marine, Environmental, Tourism, Industrial, Health and Technical markets. Through close associations with other organizations, Comet Training was established to better promote a suite of e-learning applications to the global markets.