When dealing with people, whether it is those you know, such as work colleagues, or complete strangers such as hotel or tour group guests, suppliers, customers and associates, it is important to communicate correctly.
Verbal Communication is a skill. It is the most important initial establishment of a working relationship, and leads to harmony and peace in the workplace. Misunderstandings and barriers to communication waste time, effort and therefore money. Poor communication can be disruptive, annoying, and often leads to distress and misunderstandings, and eventually to lost customers and business.
Verbal communication is all about speaking correctly, using the right terminology and showing the correct body language and facial expressions. Verbal communication over the telephone is equally important, and besides the content of what is being said, conveys to the person on the other end, information about them, the business and the experience - all of which can be good, or equally harmful.
This module consists of a Presentation and Module Notes, together with some Practical assignments and quiz that need to be completed before the Learner can be considered competent in the subject.
